In short: Heddfa’s family portal gives relatives a secure, consent-aware window into their loved one’s care — updates and photos shared on your terms, visible only to the people the resident has consented to share with. It’s included in the price, with no per-family charge and no extra module to buy. From £10 per resident per month, staff free.
For families, the hardest part of a relative moving into care is the not-knowing. Phone calls catch the home at the busiest moments; a quiet week can feel like silence. A good family portal turns that anxiety into reassurance — and it does it without adding a heavy admin burden to the team.
Reassurance, on your terms
- Share what’s meaningful. A note about a good day, a photo from an activity, an update after a GP visit — posted when it’s right to, not on a treadmill.
- Consent is built in, not bolted on. Sharing is controlled by the resident’s recorded consent. Only the contacts they’ve agreed to share with can see updates, and that’s enforced by the system, not by someone remembering the rules.
- One conversation, fewer interruptions. When families can see how things are going, the home fields fewer anxious calls at handover time — better for relatives and staff alike.
Consent-aware by design
Family sharing sits on top of the same consent flags that govern the rest of the record. If consent changes, access changes with it. That matters under GDPR and under the dignity and privacy expectations of both CIW and CQC — a family portal that ignored consent would be a liability, not a feature.
Why we don’t charge extra for it
Some vendors sell the family portal as a paid add-on, or charge per family login. We don’t. Keeping relatives close is part of good care, so it’s part of the single per-resident price — unlimited family access included, like unlimited staff logins. One price, everyone connected.