In short: Heddfa’s shift handover assembles itself from the day’s records — missed doses, incidents, new or changed risks, appointments — so the oncoming team gets a complete, accurate picture without anyone rewriting the day from memory. Every resident also has a “This is me” emergency summary. From £10 per resident per month, staff free.
Handover is where care continuity is won or lost, and it’s usually done at the worst possible moment: tired staff, end of a long shift, doing it from memory onto a paper sheet. Whatever gets forgotten at 8pm is what the night team doesn’t know at 2am.
A handover that writes itself
Because everything through the day is already recorded — the medication round, incidents, risk changes, appointments — the handover is built from those records rather than re-typed on top of them:
- Exceptions come forward. A refused or missed dose flagged on the round appears in the handover automatically. So does a new incident or a risk score that moved.
- Nothing depends on memory. The oncoming team sees what actually happened, sourced from the record, not a summary of what someone remembered to write down.
- It’s the same picture for everyone. Permanent staff, bank and agency all read from one accurate handover instead of a half-legible sheet.
“This is me” — the emergency summary
Every resident has a concise “This is me” summary: who they are, what matters to them, their key needs, risks and preferences, on one screen. When a paramedic arrives, when an agency carer starts a shift, or when someone is admitted to hospital, the essentials are there in seconds — no leafing through a file. On the staff mobile app it’s a tap away at the point of care.
Continuity you can evidence
Because the handover is built from the audited record, it’s also evidence of continuity of care — another thing you don’t have to assemble specially for an inspection. It’s simply there.